Most of the large and medium-sized organizations will start or have begun the journey of digital transformation and process automation that will be the mantra in 2023.
People will handle exceptions while bots driven by AI and machine learning will drive operations on the ground. Decisions will always be backed by data and companies will make investment decisions to help improve efficiencies, reduce cost and rely on people.
We expect to see the following automation trends in this new year:
Introducing Super Apps
Customers and workforces around the world are getting younger and engaging millennials with Super Apps is going to be a trend to watch out for. Mixed work cultures will cause companies to monitor people and talent through these applications and also use this to maintain engagement in near real time and monitor the purchasing trends of users.
This will provide a lot of insights into trends and the use of artificial intelligence to predict how much we will engage the millennial workforce and create retention tools.
Metaverse and Hyper Automation
This is another area where there will be a lot of innovation across sectors. The metaverse will be another one with merging technologies of virtual reality (VR), augmented reality (AR), artificial intelligence (AI) overlay, and most of all a ubiquitous communication layer with the advent of 5G.
From schools transforming into immersive learning experiences using metaverse technologies where students will be able to walk through the corridors of the Indus Valley Civilization to being a part of the Dandi March or feeling the ecstasy of the Freedom Speech (Tryst with Destiny) Pandit Nehru addressed every Indian with. Lots of augmented reality technologies will emerge as do-it-yourself (DIY) from assembling furniture to servicing your car becomes a reality.
Telemedicine applications from postoperative monitoring of patients to triage to monitoring patients across borders. Patient experience centers equipped with AI-driven chat boxes and video consultations will see adoption among healthcare professionals. Covid is beginning to adopt triage and this year we expect this to become the norm.
Led hyper ML and AI automation
Programmers will see the use of superior automation using ML and AI. The partial codes that programmers send in cloud environments that rely on machine learning will use AI tools to tell the programmer what path to take to complete the code. This will create an environment of superior automation. Manual business processes will be more easily converted into automated processes using different RPA tools. Hyper-automation will also lead to a significant shift from people-driven processes to automation-driven processes with people looking to handle exceptions.
The world is changing with the emergence of new business models in the retail and logistics business. Every customer is now investing in automation and digital transformation due to the impact of the pandemic on global business. FOMO is being created and companies are quickly adapting to the new world to ensure that the basic truth for all businesses – increasing productivity, increasing revenue and streamlining operations – remains the primary focus.
Ordinary low-value and time-consuming things like invoice matching to ensure purchase-to-pay jobs, CMR-based document capture or all other repetitive jobs are managed by smart automation and only employees or human interface are involved in solving complex problems. Processes are automated with information arriving at central repositories in large volumes, with great variability and at ferocious speeds (the speed at which data reaches the central repositories). This requires standardizing processes, sanitizing data, and managing change across organizations to see this new environment embraced. Artificial intelligence with process automation has created a new niche for companies to invest in intelligent automation (IA) to remain relevant in their areas of business.
Increase in No-Code / Low Code tools
There will be an increase in low code or no code tools in the business. People with low technical skills will be able to write what-if scenarios and upload them to an interface that will be converted into code that helps automate the processes. This will allow the direct involvement of the business user to write their own automation tasks. Create an environment for better use of the skill set.
Use of digital twins
Undoubtedly, the development of the creation and use of digital twins will influence the market trends in 2023 in terms of excessive automation. In a variety of fields, companies are currently hiring digital twins – manufacturing, healthcare, real estate, supply chain, and retail are a few of those. The use of digital twins can greatly improve procedures and goods. Companies may carefully test items for defects and processes for bugs and bottlenecks thanks to them. Embracing digital twins is a critical component of making companies ready for the future.
Not giving an opinion
The opinions expressed above are those of the author.
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