Irvine, Jan. 7, 2023 (Globe Newswire) — Irvine, Calif. —
The AI-powered reputation automation software platform Dandy recently helped a major restaurant chain automate all online review responses for multiple platforms, including Google, Yelp, and OpenTable. The company urges companies to see how the AI automated review response feature can help them boost engagement and raise overall review scores.
A high number of negative reviews can expose any business that relies on its profiles on review websites to drive traffic, either to its retail sites or to its other digital properties such as websites or social media pages. According to the latest 2022 data from TrustPilot, 89% of global consumers check online company reviews before they decide to buy from them.
There are several ways to minimize the damage an occasional negative review from a disgruntled customer can do. One way is to collect as many reviews as possible from satisfied customers by breaking down their resistance and making it very easy for them to post reviews. The positive reviews then make up for the few negative reviews companies inevitably get. Another strategy is to continually engage with the community by responding to all comments. Dandy’s AI-based review response generator is designed to automate the latter.
Dandy spokesperson Bri Nicole explains why responding to reviews works so well: “There are several things at work here that become clear once you understand the psychology of the online consumer who searches for your business on Google and goes through reviews. First, when you respond to the feedback you get, This includes both negative and positive comments, and shows your visitors that you are always listening to feedback and want to improve your services.A cool and calm response to an emotionally charged critical review also shows that you adhere to a strict standard of professionalism, a quality that customers admire.Finally, there is no denying the fact that most People hate conflict.So when they see a business owner or someone from management responding to reviews regularly, they are less likely to post scathing comments in the first place.The problem is that it takes a long time to respond to all those reviews.That’s why we built the first technology Automatically respond to the review powered by artificial intelligence.
Dandy’s AI Automated Review Respond feature exemplifies the transformation a reputation management software suite can bring to a business’s digital marketing workflow. It automatically detects new reviews posted about a business on popular aggregator websites and then generates a response using the latest AI technology. AI can respond positively to criticism by making customers feel like their complaints are being heard or thanking reviewers who leave positive feedback.
As part of a recently highlighted case study, Dandy helped a client boost several restaurant websites in local SEO rankings naturally without any ad spend. Every response from Dandy’s AI was personalized and optimized for local SEO. Moreover, interacting by responding to comments created a bond with the restaurant’s customers which resulted in increased loyalty. Overall, Dandy has helped the customer save time by responding to over 100,000 reviews and 1,000 new reviews each month across all sites. For businesses, this has meant tangible savings in terms of more than 100 man-hours per month writing review responses. The software feature also helped the restaurant get more new customers who loved seeing how engaging the brand was.
Dandy has a host of features that allow businesses to spend less time and resources managing their online reputation while getting much better results. Some of the other reputation management features include review removal, review aggregation, review creation, surveys, reporting, web chat, and more.
Business owners can learn more about the review autoresponder feature in Dandy’s suite of reputation management software by going to their website at https://getdandy.com/automated-review-reply.
For more information about Dandy, contact the company here:
9891 Irvine Center Drive #200
Irvine, CA 92618
CONTACT: Bri Nicole