Delta Air Lines ruined things for the wealthiest customers. Then someone had an idea

Delta Airlines planes on a runway.

They are after the money, not the customer.

Delta / Shot by Chris Matesczyk

You are on a business trip. finally.

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producers of the mobile computing device that changed everything.”,”slug”:”smartphones”,”landingPage”:null,”listingPage”:null,”typeName”:”content_topic”},”typeName”:”content_article”}],”title”:”more Technically Incorrect”,”view”:”pinbox_text_list”}” class=”c-shortcodePinbox-textList c-shortcodePinbox-textList_floating g-border-thin-light-bottom g-outer-spacing-top-medium g-outer-spacing-bottom-medium”>

More technically incorrect

You rush into JFK, and once you get there, you have a thousand emails to deal with. And two incompetent bosses.

What are you doing? You rush into the airline lounge, grab a drink, sit in a cute armchair, pull out your digital hose, and start putting out your fires.

This is not easy these days. The airline lounges are full. In a way, many people enjoy a prestigious position. Or, in many cases, credit cards that lend them a prestige.

This seems to have become a special problem for Delta Airlines.

Not so long ago, the airline decided they had to Distinguished Distinguished To large and somewhat privileged franchisees. In Atlanta, it only allowed certain eligible people to immediately enter its lounges. The rest had to line up, as if they were queuing for Starbucks. or passport control.

Sheer shame was palpable and painful.

The problem seems to stem largely from money. naturally.

also: United Airlines just made a ridiculous promise to customers (can you believe it?)

American Express Platinum card holders are honored with the privilege of using Sky Club. It seemed that there were more and more of them. More and more of them were flying. Suddenly they are among those denied automatic access. And also, controversially, those who paid $845 a year for Sky Club membership.

It was like being a member of a country club and still having to line up to join.

As the months went by, there were mixed reports on progress. or not.

also: American Airlines flew, United flew. For both of them, the unimaginable happened

The most moving came from one Delta member, Jonathan Jacobs, Who posted a picture? For a massive line waiting to arrive at Delta’s Sky Club at JFK.

Wowza – just leaving but this is the current line to get into the @delta<\/a> #SkyClub<\/a> at JFK. pic.twitter.com\/33eNx56zi4<\/a><\/p>— Jonathan Jacobs (@JonEJacobs) September 2, 2022<\/a><\/blockquote>\n”,”provider_name”:”Twitter”,”provider_url”:”https:\/\/twitter.com”,”type”:”rich”,”url”:”https:\/\/twitter.com\/JonEJacobs\/status\/1565782723242909698″,”version”:”1.0″,”width”:550}” url=”https://twitter.com/JonEJacobs/status/1565782723242909698″ conversation=”true” class=”c-shortcodeTwitterTweet”>

It only made one wonder why these people bothered to wait so long, just to get a free drink and an armchair in a crowded lounge. For some, perhaps, prestige is important above all else.

However, it was so USA Today Reporter Zach Wechter who responded to this photo with this photo: “I had a similar experience on Sunday. They moved really fast, and they brought some snacks from the club while we were waiting.”

I find myself strangely moved by this Delta gesture.

Someone, somewhere had stopped to look at what was happening outside the doors of the venerable club. They bothered, “Maybe we can throw these guys a bone. Isn’t that what our airline is supposed to be known for? Think? Customer service?”

also: American Airlines says things are three times worse with United

It’s supposed to be, yes. But no airline has recently demonstrated any kind of customer service ability, in large part because many capable customer service agents have abandoned during the pandemic. Oh, and the airlines don’t want to spend a lot of money on that annoying customer service thing anyway.

Wichter added that the JFK lounge in Delta had a strange grille. He said that when he finally got into the Sky Club, it was relatively easy to find a seat. Which leaves open the possibility that the airline will try to ensure that once you arrive, you may experience a relaxed atmosphere. Again, a pleasant idea.

There is no real consensus on how business trips will progress over the coming months. What is clear is that airlines desperately need it, given the profitability it offers.

also: American Airlines made a very interesting announcement. Delta just laughed

Perhaps even the smallest of gestures will make a difference in encouraging CEOs to fly.

Even if it’s a sandwich or a few chips while you’re waiting in line to shower in your pose.

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